All items in our online store are physically in our stock at the time you place your order.
If you order chocolate bars, to make sure your order arrives in perfect condition, we carefully pack orders with non-toxic reusable gel ice packs and foam for temperature control. We ship only on Mondays, Tuesday and Wednesdays to avoid your order from being held up over the weekend and potentially being heat affected. Despatch is via Blue Dart overnight courier. You will receive a tracking number so you can follow your order and receive an estimate of delivery day.
Due to the temperature sensitive nature of chocolate, we can only ship to areas with a 24 hour delivery time from our location. If you live in a location where we cannot deliver to you within 24 hours, you will not be able to order chocolate from our site however you can still order our non-meltable products such as nibs, powders & drinking chocolate and tea.
These policies are to ensure your chocolate reaches you in good condition